Find detailed descriptions of job titles and responsibilities of each job function by clicking the links below.
Administration / Office
• Job titles comprise administrative assistant, executive assistant, office administrator, personal assistant, office manager, administration manager etc.
• Responsibilities in this job function include performing basic clerical tasks, operating basic office equipment, sorting and routing incoming materials, coordinating various office support services, including purchasing and facilities management.
• Duties may include fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing, making travel and meeting arrangements, preparing reports and financial data, training and supervising other support staff, and customer relations.
Arts and Culture
• Job titles comprise senior curators, managers, directors etc.
• Duties include planning, organising, initiating, coordinating and supervising diverse cultural arts events and activities.
• Duties of board members include regularly attending board meetings and important related meetings, making serious commitments to participate actively in committee work, committee's annual evaluation and planning efforts.
• Stays informed about committee matters, preparing themselves well for meetings, and reviews and comments on minutes and reports.
Business / Corporate Services
• Job titles comprise business development manager, business manager, corporate services manager, business services manager, manager, director etc.
• Mainly manage and control projects and programs with the annual plan and prioritise and monitor progress on a regular basis.
• Also provide strategic direction, professional, technical and financial advice to the Executive, Council and Staff to enable policy formulation on matters of financial nature. Ensure that the organisation’s procurement strategies are effective, efficient and accountable so that transparency and consistency is clearly evident.
• Manage the division to meet its objectives while ensuring that the organisation’s policies and direction are implemented in compliance with legislation requirements and Australian Accounting Standards.
Client / Customer Services
• Job titles comprise client services manager, client liaison officer, client services officer, executive officer, regional manager etc.
• Undertake and provide quality client/customer services in relation to telephone and counter enquires.
• Responsible for assisting with client implementation activities, improving processes to meet client needs and maintaining client satisfaction by responding to problems in a timely manner.
• Job titles comprise communication officer, senior communication officer, communication manager.
• Close contacts with the media, preparing press releases and press conferences as well as promotional material (both electronic and paper), and tailoring the online press room to the needs of journalists.
• Coordinates plans and manages the development of the integrated internal and external communications objective, vision, mission and strategy.
• Establishes relationships with community leaders and coordinates programs that promote good corporate citizenship and enhance community good will.
Construction, Works, Engineering
• Job titles include works manager, building manager, engineering manager, chief engineer, etc.
• Responsible for formulating plans, designs, cost estimates, and specifications for construction, maintenance, and modernisation programs.
• Duties of chief engineer also include supervising engineering budgets, compiling reports, conducting special investigations and studies to evaluate efficiency of engineering programs.
Education, Curriculum and Teaching
• Job titles comprise of senior lecturer, professor, associate professor, education officer, lecturers etc.
• Duties include teaching, choosing training materials, preparing lectures, supervising teaching assistants, grading, etc.
• Duties also include keeping up with current research activities in their areas of expertise and performing service activities such as organising conferences, editing and refereeing for journals.
Environment, Conservation and NRM
• Job titles include environment officer, environmental health officer, conservation manager and waste manager etc.
• Duties include developing appropriate local performance goals for environmental review and compliance activities.
• Informs, interprets, advises, trains, and reviews the professional products of all program areas that have environmental responsibilities.
• Duties of an environmental health officer include maintaining standards of hygiene in public places by visiting and inspecting premises, advising on housing conditions and undertaking food inspection.
Facility / Grounds Management and Maintenance
• Job titles include facilities manager, maintenance manager, grounds manager, development planning officer etc.
• Duties involve full operational control and service delivery over the plant/works including engineering, output, personnel, IT and often logistics and other commercial activities.
• Reviewing and approving plans for the control of planned output, capital budget spending and material efficiency.
• Plan, organise and provide supervision and oversight for daily maintenance operations and activities in an assigned area, which includes buildings, parks, landscape and lighting, facilities, service centre, traffic signals and streets/drainage.
• Job titles include finance manager, financial controller, account officer, treasurer, financial accountant etc.
• Responsible for providing and interpreting financial information in order to provide support in making sound business decisions and the analysis of risk.
• Also responsible for financial modelling and forecasting, monitoring performance and efficiency.
Health – Medical and Nursing Management
• Job titles include director of nursing, clinical director, health service manager, etc.
• Major role of frontline health and clinical management include overseeing daily clinical administrative operations comprising finance, personnel, planning and coordinating of health care delivery services.
• Duties of the director of nursing also include development and implementation of strategic operations and communication between administrative and medical staff and customers.
HR, Training and Organisational Development
• Job titles include human resource manager, human resource officer, training manager, organisational development manager, people and culture manager, etc.
• Responsible for developing, advising and implementing policies in relate to the effective use of personnel within an organisation.
• Ensure that the organisation employs the right balance of staff in terms of skills and experience, and that training and development opportunities are available to employees to enhance their performance in order to achieve the organisation’s objectives.
Information and Communications Technology
• Job titles include IT manager, IT officer, Chief IT officer, technical service manager etc.
• This position is responsible for managing all organisation technologies and providing technology support and training.
• Analysing systems and processes; maintaining workstations and networks; and designing, developing and maintaining cloud and web-based applications and information systems.
• Managing network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.
Information Services, Statistics, Records, Archives
• Job titles include information services manager, information manager, registrar, research officer, records manager etc.
• This classification consists of those individuals within an organisation or business who are responsible for the collection, collation and dissemination of information directly related to the products or processes of an organisation.
• This may involve the collection of data via research or communication processes within, the formatting of this data into organised information and the distribution, as required, to internal or external customers. Generally, this role will overall be focused upon streamlining business activity by developing and maintaining superior chains of knowledge management and communication.
• Statisticians duties will typically rely on analysis of previously collected and collated data to either better understand current trends and situations, or to facilitate forecasting of future outcomes, or both.
Infrastructure Management – Transport, Utilities
• Job titles include fleet manager, infrastructure services manager, logistics manager, logistics support officer, etc
• This job activity covers managers of large-scale service networks - public transport networks, ports, electricity networks, etc.
• Duties of infrastructure management include development and coordinating effective delivery of infrastructure services to local communities. Individuals who fall within this category will typically have involvement with the processes of managing shipping, rail, road and/or ports facilities, infrastructure or workforces.
Legal Officers and Practitioners
• Job titles include solicitor, court administrator, ombudsman, magistrates, assistant crown solicitor, court officers, legal officer, legal counsel etc.
• Primarily responsible for drafting documents and contracts of law, negotiating with clients and other professionals to secure the desired objectives, managing risk and meeting statutory requirements.
• Duties of court administration include planning, organising and managing the administration support services within the court registry.
Librarians and Library Management
• Job titles include library manager, library officer, librarian etc.
• Duties include developing, organising and maintaining a collection of books, periodicals, audio/video tapes and other materials. Helping people find information sources and develop and support information access systems.
• Cataloguing new library books, manuscripts and other materials and in conducting reference searches. Help library users to locate books, articles or other materials. Operate computerised library systems. Assist in developing, organising and maintaining a collection of library material.
• Job titles include CEO, commissioner, executive officer, regional director, general manager etc.
• To implement the strategic goals and objectives of the organisation, to give direction and leadership toward the achievement of the organisation's philosophy, mission, strategy, and its annual goals and objectives.
• Job titles include marketing director, marketing manager, business development, marketing officer, general manager etc.
• Marketing managers are responsible for overseeing all marketing, advertising and promotional activities.
• Establishing marketing strategies to meet organisational objectives. Evaluate customer research, market conditions, competitor data and implement marketing plan changes as needed.
OH&S, Risk Management
• Job titles include OH&S manager, risk manager, etc.
• Major role of OH&S manager/officer include reviewing, evaluating, and analysing work environments and design programs and procedures to control, eliminate, and prevent disease or injury caused by chemical, physical, and biological agents or ergonomic factors. Conduct inspections and enforce adherence to laws and regulations governing the health and safety of individuals.
• The main responsibility of risk management is to identify and measure risks faced by the organisation. It also includes the development and implementation of rules and procedures that help mitigate these risks.
• Job titles include operations manager, chief operating officer, senior manager etc.
• Working with the management team, the position also contributes to the development and implementation of organisational strategies, policies and practices. This position will also interact with the Board of Directors.
Planning, Policy, Strategy
• Job titles include planning manager, development manager, development planner officer, strategy manager, general manager etc.
• Act as management and leadership of the development team.
• Identifying problems and barriers and developing solutions and paths to progress.
• Conducting research, report writing, evaluation and monitoring on an ongoing basis.
Printing, Design, Publishing, Web
• Job titles include design manager, print coordinator, production supervisor, web manager, etc.
• Their roles include design and production (via print, audiovisual and/or electronic media) of information from a wide variety of sources, both within and without their own organisations.
• Typically, senior officers will have access to a diverse range of production methods and a similar breadth of skills sets. Individuals in these functions will often take a project from processed data, through a detailed and structured design process and through into the publishing and maintenance of their product. Common products of these business units may include internet content, annual reports, fact sheets, research data, promotional materials etc.
Projects, Programs and Advisors
• Job titles include program manager, program coordinator, project director, project manager, project officer.
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements, identifies resources needed and assigns individual responsibilities.
• Developing, implementing and evaluating program policies, procedures and standards; determining program service levels and enhancements; developing and monitoring program budgets; providing technical advice and/or supervision to staff, other departments, the public and other agencies and performs related work as required.
Property, Assets and Fleet Management
• Job titles include property assistant, property services manager, assets manager etc.
• Roles included in this section are responsible for managing portfolios of financial assets - real estate, vehicle fleets, expensive equipment, etc.
• This activity also covers the coordination and management of vehicular fleets and supply chain management. Property management includes the processes, systems and people required to manage the life cycle of physical equipment and capital assets owned, leased and subleased by the organisation.
Public Relations and Media
• Job titles include public relations manager, media officer, media liaison officer, director etc.
• Responsibilities include using all forms of media and communication to build, maintain and manage the reputation of organisations.
• Initiating and planning PR campaigns: defining goals; analysing problems and opportunities; liaising with management and clients (internal and external); writing and editing press releases, in-house newsletters, speeches, articles and annual reports.
Purchasing and Procurement
• Job titles include purchasing manager, purchasing coordinator, procurement manager, procurement officer etc.
• The main responsibility of a purchasing manager is to search for the highest quality merchandise at the lowest possible purchase cost for their employers.
• Purchasing and procurement managers evaluate suppliers based on cost, quality, service, availability, reliability and selection variety. They attend meetings, trade shows and conferences. They inspect products and services, evaluate production and distribution abilities and consider all other aspects that may influence purchasing decisions. Activities also include planning, purchasing strategy and analysis of risk.
• Job titles include quality assurance manager.
• Ensure that the product or service an organisation provides is fit for its purpose and meets customer expectations. The quality assurance manager monitors and advises on how the quality management system is performing and publishes data and reports regarding organisational performance against set indicators.
• Quality assurance managers liaise with managers and staff throughout the organisation to ensure that the QA system is functioning properly. Where appropriate, the quality assurance manager advises on changes and their implementation and provides training, tools and techniques to enable others to achieve quality.
Science and Technical Research and Development
• Job titles include chief scientist, research officer, innovation and research manager, laboratory manager etc.
• Responsibilities of the roles in this section include leadership and coordination of activities in research projects; provide advice on research and development to the organisation, perform research activities in different areas of expertise and assess the benefits of research and development activities.
Security and Law Enforcement
• Job titles include security manager, head of security, commander, officer in charge, etc.
• Business units in the ‘security’ category exist for the protection of people, assets, infrastructure, facilities, property, communications or information, or perhaps a combination of any of these. This may be accomplished by the creation or inception of security plans, and by the maintenance of and assessment of these plans in order to guarantee best practice.
• In the effort to maintain security over the designated places or things, these business units may deploy human resources and technological solutions, often in conjunction with each other. The intended subjects of a security unit may be internal to the business, or may involve people, places, or organisations not directly related to the immediate business.
• Job titles include services delivery manager.
• To manage the performance of services to clients as agreed in the contract and ensure that the service levels are achieved
• Resource planning, controlling and monitoring the allocation of resources, working with teams to ensure the correct scoping of projects, ensure the accuracy of business reports and P&L at project level and stopping projects if they fall out of scope / control.
Sport and Recreation
• Job titles include sport & recreational coordinator, centre manager etc.
• Responsible for management of all recreation facilities in order to provide clean and safe opportunities for sport and recreation and promote a healthy lifestyle for all community residents.
• Research sport and recreation programs, funding sources and project requirements, access funding and prepare funding proposals, ensure a variety of sport, recreation and cultural programs are planned and implemented.
Travel, Accommodation, Tourism
• Job titles comprise tourism development manager, travel officer etc.
• Contains the functions of travel support, accommodation arrangement, and tourism management.
• Individuals within this category are involved in the process of planning and managing the movement of people nationally or internationally. This may include the consideration and management of various logistical factors in order to form travel itineraries, the accommodation of persons in transit via hospitality organisations (such as hostels, boarding houses and camping grounds) and the provision of amenities and service to these persons.
• This category also includes individuals who facilitate the more general process of generating tourism, by means of coordinating and working with other public and private organisations. This may include involvement in government advisory bodies, the provision of economic cooperation and assistance to relevant places in the tourism sector and working with a variety of marketing mediums to establish a public profile for a particular tourism market.
Wellbeing, Community / Social Services
• Job titles comprise community service manager, development support officer, manager. In schools, wellbeing job titles include school counsellor, chaplain, student wellbeing leader and pastoral care worker.
• Responsible for planning, organising and coordinating the activities of social service program or community outreach organisation. Oversee the program or organisation's budget and policies regarding participant involvement, program requirements and benefits.
• Establish and maintain relationships with other agencies and organisations in community in order to meet community needs and to ensure that services are not duplicated.
• School wellbeing leaders provide counselling and work together with principals, teachers and parents to promote social and emotional wellness in students.